Streamline operations and drive growth by focusing on core competencies
Published on 21 May 2023
What is back-office support?
Back-office support helps healthcare providers operate smoothly by providing assistance for administrative and medical tasks. These tasks are typically performed behind the scenes and may include medical billing and coding, claims processing, data entry and management, and other administrative tasks.
By outsourcing these time-consuming tasks, healthcare providers can free up their staff to focus on providing high-quality patient care. This can also help reduce costs, improve accuracy and compliance, and streamline administrative processes.
The benefits of ancillary support
Back-office support services offer a range of benefits for healthcare organizations. For example, working with a healthcare provider can help you access expertise from providers who specialize in specific areas of healthcare, such as medical coding or transcription services.
Some of these benefits include:
- Cost-effectiveness: Save money by outsourcing ancillary functions like medical billing and coding, claims processing, and data versus hiring and retaining in-house staff to perform these tasks.
- Efficient patient data management: Manage patient data more efficiently, ensuring that it is accurate, up-to-date, and easily accessible when needed.
- Improved medical billing: Get assistance with claims submission and follow-up, ensuring that medical bills are accurate and submitted in a timely manner.
- Accurate and timely claims management: Manage claims management more efficiently, reducing errors and delays in payment.
- Removing the administrative burden from your clinical team: Free up staff to focus on providing patient care, rather than spending time on administrative tasks.
Ancillary support can help healthcare organizations run more efficiently and improve patient outcomes.
Remote patient monitoring and telehealth
Remote patient monitoring (RPM) lets healthcare providers manage health conditions and connect with patients remotely, eliminating barriers such as distance or mobility issues. This can improve access to care for patients in rural or remote areas or those with limited mobility.
Some of the symptoms and conditions tracked through RPM include the following:
- High blood pressure
- Diabetes
- Weight loss or gain
- Heart conditions
- Chronic obstructive pulmonary disease
- Sleep apnea
- Asthma
Telehealth allows healthcare providers to remotely diagnose and treat patients using video conferencing and remote monitoring. This helps provide care to patients from the comfort of their homes, saving time and reducing the need for travel. It can also lead to more frequent patient monitoring, leading to better management of chronic conditions and earlier detection of health issues.
The importance of working with a reliable outsourcing partner
Finding the right outsourcing partner for back-office support requires careful consideration of a range of factors, including customer service, capabilities, compliance, and trust. Here are a few factors to consider:
Customer service
It’s essential to look for a responsive outsourcing partner with a reputation for providing excellent customer service. You can verify this by reading customer reviews and testimonials.
Capabilities
Ensure the outsource partner has the capabilities and expertise to provide specific back-office support for your needs. This may include medical billing and coding services, remote monitoring services, telemedicine support, customer service support, and document and records management.
HIPAA compliance
Any outsource partner working with healthcare data must comply with the Health Insurance Portability and Accountability Act (HIPAA) regulations.
ISO compliance
Look for an outsource partner certified by International Organizations for Standardization (ISO) standards, which indicates a commitment to quality and security.
Established trust
Trust is essential when working with an outsource partner, especially in healthcare. Look for a partner with a track record of delivering high-quality services and established relationships with other healthcare providers.
Time zones and language barriers
Depending on the scope of your organization's needs, it may be important to find an outsource partner with experience working across different time zones and languages. This can be especially important for healthcare organizations with a global footprint.
Nursing triage support
If your organization requires specialized nursing services, make sure the outsourcing partner has a team with the necessary nursing credentials and experience.
Our back-office services
As a healthcare partner, we simplify resource-intensive tasks in the health industry, including managing health records, tracking payments, and digitizing transactions. These services handle any ancillary workload with fast and reliable results.
Our real-time monitoring tools can help you improve patient communication and engagement. We can also navigate the complex regulatory requirements for remote monitoring services, including HIPAA compliance.
Our services include:
- Inventory management
- Pharmacy benefit management
- Claims management and processing
- Email management
- Data validation
- Medical billing services
