Ancillary Services

Our ancillary services provide tailored solutions for your healthcare needs at any scale, so you can streamline operations and focus on growing your business.

With nearly 5,000 employees worldwide, our people act as an extension of clinical teams to offer support, process medical claims, and provide telemedicine services — ensuring all transactions are executed with care and quality.

We empower healthcare providers to meet their full potential by reducing administrative burdens and improving patient care.

Drive organization growth by focusing on core competencies

Back-office Support

We simplify resource-intensive tasks in the health industry, including managing health records, tracking payments, and digitizing transactions. These services are designed to handle any ancillary workload with fast and reliable results.

Inventory management
Pharmacy benefit management
Claims management and processing
Email management
Data validation
Medical billing services

Remote Monitoring Services

Our real-time monitoring tools can help you improve patient communication and engagement. We can also navigate the complex regulatory requirements for remote monitoring services, including HIPAA compliance.

Computer asset management
Cybersecurity training
Secured data exchange
Protected mail gateways
Network security, firewalls, and backup systems

Telemedicine Support

Our telemedicine support allows you to remotely diagnose and treat patients using video conferencing and remote monitoring. This helps to provide better care to patients, even at a distance.

Care coordination
Case management support
Clinical coaching for disease management and wellness initiatives
Nurse triage support
Remote patient monitoring

Customer Service Support

Customer service support is essential to maintain positive relationships with your patients. Our experienced team improves patient satisfaction through call center support, email and chat support, data management, and quality assurance.

Customer care
Verification services
Inbound and outbound support
Application processing
Technical support

Chart Retrieval

We help you store, search, and view documents easily and securely online. We can also retrieve medical records and other documents from hospitals, clinics, and other healthcare providers.

On-site scanning
Physical and digital storage
Data collection
Records management
Archival access